Privacy Policy

GRADED OVERSEAS CONSULTANTS PVT LTD ("we," "us," or "our") operates AI SOP Maker (aisopmaker.com), an AI-powered Statement of Purpose generation and study abroad services platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

We are committed to protecting your privacy and ensuring the security of your personal data in compliance with Indian data protection laws, including the Information Technology Act, 2000, and upcoming Digital Personal Data Protection Act.

2.1 Personal Information

• Name, email address, phone number, and contact details
• Educational background, academic records, and qualifications
• Professional experience and career information
• Demographic information (age, location, nationality)
• Payment information and billing details
• Account credentials and authentication data

2.2 Platform Usage Data

• SOP content, drafts, and generated documents
• Platform interactions, feature usage, and preferences
• Analytics data including writing progress and journey metrics
• Grammar check results and quality assessment data
• Search queries and document generation requests
• Credit usage and transaction history

2.3 Technical Information

• IP address, device information, and browser details
• Log files, cookies, and session data
• Performance metrics and error reports
• Location data (with your consent)

3.1 Service Delivery

• Generate personalized SOPs and application documents using AI
• Provide study abroad consultation and guidance services
• Process payments and manage your account and credits
• Deliver analytics, progress tracking, and quality assessments
• Offer customer support and technical assistance

3.2 Platform Improvement

• Train and improve our AI models and algorithms
• Analyze usage patterns to enhance user experience
• Develop new features and services
• Conduct research and analytics for service optimization

3.3 Communication

• Send service updates, notifications, and important announcements
• Provide educational content and study abroad guidance
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)

4.1 AI Content Generation: Your personal and academic information is processed by our AI systems to generate personalized SOPs and application documents. This processing is essential for service delivery and occurs with your explicit consent.

4.2 Machine Learning: We use anonymized and aggregated data to train and improve our AI models. Personal identifiers are removed before data is used for machine learning purposes.

4.3 Quality Assurance: Your documents may be analyzed for grammar, plagiarism, and quality assessment using automated tools and, occasionally, human review for quality improvement.

4.4 Data Retention for AI: Anonymized content may be retained for AI training purposes, while personal data is deleted according to our retention schedule.

5.1 Service Providers: We may share information with trusted third-party service providers who assist in platform operations, payment processing, analytics, and customer support.

5.2 Educational Institutions: With your explicit consent, we may share your application documents with universities or educational institutions as part of our consultation services.

5.3 Legal Requirements: We may disclose information when required by law, court order, or government authorities, or to protect our rights and interests.

5.4 Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity with appropriate safeguards.

5.5 No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6.1 Security Measures: We implement industry-standard security measures including:

• 256-bit SSL encryption for data transmission
• Secure cloud infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Multi-factor authentication for administrative access

6.2 Data Storage: Your data is stored on secure servers with appropriate backup and disaster recovery measures. We use reputable cloud service providers with strong security credentials.

6.3 Access Controls: Access to personal data is restricted to authorized personnel who need it for legitimate business purposes and are bound by confidentiality agreements.

7.1 Access and Correction: You have the right to access, review, and correct your personal information stored on our platform.

7.2 Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

7.3 Deletion Rights: You can request deletion of your personal data, subject to legal and contractual obligations.

7.4 Consent Withdrawal: You can withdraw consent for data processing where consent is the legal basis, though this may affect service availability.

7.5 Marketing Opt-out: You can unsubscribe from marketing communications at any time using the unsubscribe link or contacting us directly.

7.6 Complaint Rights: You have the right to file complaints with relevant data protection authorities if you believe your privacy rights have been violated.

8.1 Cookie Usage: We use cookies and similar technologies to enhance user experience, analyze platform usage, and provide personalized services.

8.2 Types of Cookies:

• Essential cookies for platform functionality
• Analytics cookies for usage statistics
• Preference cookies for user settings
• Marketing cookies for relevant advertisements (with consent)

8.3 Cookie Control: You can manage cookie preferences through your browser settings or our cookie consent manager.

9.1 Global Services: As we serve students worldwide, your data may be transferred to and processed in countries other than your residence.

9.2 Safeguards: We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

9.3 Data Localization: Where required by local laws, we maintain data within specific geographic boundaries.

10.1 Age Restrictions: Our services are intended for users aged 18 and above. Users under 18 must have parental or guardian consent.

10.2 Parental Consent: We require verifiable parental consent before collecting personal information from users under 18.

10.3 Special Protections: We implement additional safeguards for data belonging to minors, including limited data collection and enhanced security measures.

11.1 Policy Updates: We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings.

11.2 Notification: Significant changes will be communicated via email, platform notifications, or prominent website notices at least 30 days before taking effect.

11.3 Continued Use: Your continued use of our services after policy changes constitutes acceptance of the updated Privacy Policy.

For specific privacy requests (access, deletion, correction), please include:
• Your full name and registered email address
• Specific nature of your request
• Any relevant account or transaction details