Terms and Conditions

Welcome to AI SOP Maker ("we," "our," or "us"), India's leading AI-powered Statement of Purpose generation platform operated by GRADED OVERSEAS CONSULTANTS PVT LTD. These Terms and Conditions ("Terms") govern your use of our website aisopmaker.com and our comprehensive suite of AI-driven study abroad services.

By accessing or using our platform, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not access our services.

2.1 AI-Powered SOP Generation Platform

• Advanced AI Mode: Instant SOP creation using cutting-edge artificial intelligence
• Template Mode: Country and program-specific SOP templates with guided customization
• Manual Mode: Step-by-step SOP builder with comprehensive form guidance
• Real-time grammar checking and language enhancement
• Plagiarism detection and originality verification
• Multiple export formats (PDF, Word, plain text)
• Unlimited revisions and real-time editing capabilities
• Analytics dashboard with writing progress tracking
• Quality indicators and readability scoring
• Credit-based usage system for premium features

2.2 Advanced Analytics and Quality Assurance

• Real-time text analytics with word count, readability scores
• Grammar and language quality assessment
• Writing progress tracking and journey analytics
• Performance metrics and improvement suggestions
• Document quality indicators and enhancement recommendations
• User journey guidance with step-by-step progress tracking

2.3 Study Abroad Consultation Services

• Personalized university selection guidance for 50+ countries
• Complete application strategy and timeline planning
• Document requirement analysis for specific programs
• Visa application guidance and documentation support
• Scholarship identification and application assistance
• Pre-departure orientation and country-specific guidance
• One-on-one consultation sessions with certified counselors

2.4 Study Abroad Consultation

• University selection guidance for 50+ countries
• Complete application process assistance
• Visa guidance and documentation support
• Scholarship and financial aid information
• Pre-departure orientation and support
• Post-arrival assistance and guidance

3.1 Age Requirement: You must be at least 18 years old or have parental/guardian consent to use our services. Minors must have explicit parental supervision.

3.2 Global Access: Our services are available to students worldwide, with specialized support for Indian students planning to study abroad.

3.3 Account Registration: You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.

3.4 Prohibited Users: We reserve the right to refuse service to anyone who violates these terms, engages in fraudulent activities, or misuses our platform.

4.1 Pricing: All prices are displayed in Indian Rupees (INR) and include applicable taxes. International users may see prices in USD or their local currency.

4.2 GST Compliance: Goods and Services Tax (GST) at 18% will be added to all paid services as per Indian tax laws. GST invoices will be provided for all transactions.

4.3 Payment Methods: We accept payments through:

• Credit/Debit Cards (Visa, MasterCard, RuPay, American Express)
• Net Banking (All major Indian banks)
• UPI (Unified Payments Interface) - PhonePe, Google Pay, Paytm
• Digital Wallets (Paytm, PhonePe, Amazon Pay)
• International payment methods for global users
• Bank transfers and NEFT/RTGS for large transactions

4.4 Payment Security: All payments are processed through PCI DSS compliant, secure payment gateways with 256-bit SSL encryption.

4.5 Free Services: IELTS coaching, basic AI SOP generation, and template access are provided free of charge with no hidden fees or subscription requirements.

5.1 Professional SOP Writing Services:

• 100% refund if work hasn't commenced within 24 hours of payment
• 75% refund if first draft hasn't been delivered within agreed timeframe
• 50% refund if you're not satisfied with the first draft
• No refund after accepting the final draft (unlimited revisions provided instead)
• Quality guarantee: Partial refund considered if quality standards not met

5.2 Consultation Services:

• Full refund if cancelled 48 hours before scheduled consultation
• 50% refund if cancelled 24-48 hours before consultation
• 25% refund if cancelled within 24 hours
• No refund for no-shows without prior notice
• Free rescheduling allowed once without penalty

5.3 AI Services:

• Refund available if AI service fails to generate content due to technical issues
• No refund for user dissatisfaction with AI-generated content (editing tools provided)
• Credit provided for service interruptions lasting more than 24 hours

5.4 Refund Processing: Approved refunds will be processed within 5-7 business days to the original payment method. International refunds may take 10-15 business days.

5.5 Consumer Rights: This policy is in addition to your rights under the Consumer Protection Act, 2019 and other applicable consumer protection laws.

6.1 Our Content: All content, features, functionality, AI models, and technology on aisopmaker.com are owned by AI SOP Maker and protected by Indian and international copyright, trademark, and intellectual property laws.

6.2 User Content: You retain ownership of content you submit but grant us a non-exclusive, worldwide license to use it for service delivery, quality improvement, and AI training.

6.3 Generated SOPs: You own the final SOP documents we create for you. We may retain anonymized, non-identifiable versions for AI training and quality improvement purposes.

6.4 AI Technology: Our proprietary AI algorithms, models, and training data are confidential trade secrets and protected intellectual property.

6.5 Prohibited Use: You may not reproduce, distribute, modify, create derivative works, reverse engineer, or attempt to extract our AI models or proprietary technology.

7.1 Indian Data Protection: We comply with the Information Technology Act, 2000, IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and upcoming Digital Personal Data Protection Act.

7.2 Data Security: We implement industry-standard security measures including SSL encryption, secure data centers, access controls, and regular security audits.

7.3 Data Retention: Personal data is retained only as long as necessary for service delivery, legal compliance, and legitimate business purposes.

7.4 AI Training: Anonymized and aggregated data may be used to improve our AI models and services, with all personally identifiable information removed.

7.5 Your Rights: You have the right to access, correct, delete, or port your personal information as per applicable Indian data protection laws.

8.1 Professional SOP Guarantee:

• 100% original, plagiarism-free content with Turnitin certificate
• Professional grammar, language, and structure quality
• Unlimited revisions until complete satisfaction
• Delivery within agreed timeframe (24-48 hours standard)
• Personalized content based on your academic and professional profile
• Compliance with target university requirements

8.2 AI Service Quality:

• High-quality, coherent content generation using advanced AI
• Customization based on user inputs and preferences
• Multiple variations and options for each generation
• Continuous improvement through machine learning
• 99.5% uptime guarantee for AI services

8.3 IELTS Coaching Quality:

• Qualified and certified IELTS instructors
• Updated curriculum following latest IELTS format and requirements
• Regular progress tracking and personalized feedback
• Comprehensive study materials and practice tests
• Average score improvement of 1-2 bands

8.4 Service Availability: We strive for 99.9% uptime but cannot guarantee uninterrupted service due to maintenance, updates, or technical issues beyond our control.

9.1 Accurate Information: You must provide truthful, accurate, and complete information for SOP creation, consultation services, and account registration.

9.2 Prohibited Activities:

• Submitting false, misleading, or fraudulent information
• Using our services for deceptive or fraudulent university applications
• Sharing account credentials or allowing unauthorized access
• Attempting to reverse-engineer, hack, or compromise our AI technology
• Violating any applicable laws, regulations, or university policies
• Reselling or redistributing our services without authorization
• Using our platform for spam, harassment, or malicious activities

9.3 Academic Integrity: While we provide SOP writing assistance, you are responsible for ensuring compliance with your target institution's academic integrity and application policies.

9.4 Content Responsibility: You are responsible for the final content you submit to universities and must ensure it accurately represents your background and aspirations.

10.1 Service Outcomes: We cannot guarantee admission to any educational institution. Our services are advisory and supportive in nature, and admission decisions are solely at the discretion of universities.

10.2 Liability Cap: Our total liability for any claim shall not exceed the amount paid by you for the specific service in question, or ₹50,000, whichever is lower.

10.3 Consequential Damages: We shall not be liable for any indirect, incidental, consequential, or punitive damages, including lost profits, data loss, or business interruption.

10.4 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

10.5 Third-Party Services: We are not responsible for the performance or availability of third-party services, payment processors, or external platforms.

11.1 Governing Law: These Terms are governed by the laws of India, specifically the Indian Contract Act, 1872, and other applicable Indian legislation.

11.2 Jurisdiction: Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.

11.3 Arbitration: Disputes may be resolved through arbitration under the Arbitration and Conciliation Act, 2015, with proceedings conducted in English in Mumbai.

11.4 Consumer Forum: As a consumer, you have the right to approach the appropriate Consumer Forum under the Consumer Protection Act, 2019.

11.5 Mediation: We encourage resolution through mediation before formal legal proceedings.

12.1 User Termination: You may terminate your account at any time by contacting our support team at info@aisopmaker.com. Account deletion will be processed within 30 days.

12.2 Our Termination Rights: We may suspend or terminate accounts for violations of these Terms, illegal activities, or misuse of our platform, with or without notice.

12.3 Effect of Termination: Upon termination, your right to use our services ceases, but these Terms remain in effect for completed transactions and ongoing obligations.

12.4 Data Retention: After termination, we may retain your data for legal compliance and legitimate business purposes as outlined in our Privacy Policy.

13.1 Modifications: We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

13.2 Notification: Significant changes will be notified via email, platform notification, or prominent notice on our website at least 30 days before taking effect.

13.3 Continued Use: Your continued use of our services after changes constitutes acceptance of the updated Terms.

13.4 Version Control: The current version and last updated date are always displayed at the top of this page.

For technical support: info@aisopmaker.com
For billing inquiries: info@aisopmaker.com
For SOP consultation: info@aisopmaker.com
For IELTS coaching: info@aisopmaker.com